COVID-19 - Changes to our service delivery

Update  6 August  2020

As a result of the COVID Stage 4 restrictions and Government directives, there are changes to the way we operate.


Outlook Environmental

Outlook’s Environmental Services Divisional activities will be reduced with transfer stations remaining open to commercial contractors only. This will be in place until the end of the lock down period, which is expected to be the 13th of September.

No general public access - only commercial contractors

Hampton Park – Open Monday to Friday, 8 am to 4 pm.

Darebin – Open Monday to Friday, 8 am to 3:30, Saturday 8 am to 1 pm

Melton – Open Monday to Sunday, 8 am to 4:30 pm.

Mornington – closed pending lifting of Stage 4 restrictions

Community Centre

The Community Centre remains closed but a large range of online courses are available.


Disability Services

Disability Day Services remains closed, some online services continue.


Employment, Corporate and Financial Services continue to operate in a reduced capacity.  


This situation is challenging us all and particularly our many customers and staff impacted by ongoing restrictions. We are continuing our communications with customers, staff and other stakeholders and will provide updates as restrictions evolve.​​

Disability Support Coordination
Employment Services (DES)
Community Centre Courses
Transfer Stations - Commercial Contractors only.
Disability Day Services
Community Centre
Recycled Goods Shops

You can read about our Pandemic Response Plan here.

Easy read guide

We can help prevent the spread of coronavirus by:

Practising good hygiene

Practising good hand and sneeze/cough hygiene and keeping a distance from others when sick (self-isolation) is the best defence against most viruses.


Click on the links for the full-size guide.

Wash your hands regularly

Cover your cough and sneeze


Exercising social distancing measures

Social distancing includes staying at home when unwell, avoiding large public gatherings if they’re not essential, keeping a distance of 1.5 metres with other people whenever possible and minimising physical contact especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions.

Following self-isolation measures

All people who arrive in Australia from midnight 15 March 2020 or think may they have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.

More information can be found by calling the Coronavirus Health Information Line 24 hours a day, 7 days a week on


1 800 020 080

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Outlook (VIC) Inc.

ABN  84 168 589 417
24 Toomuc Valley Road
Pakenham VIC 3810

P  Click here for contact numbers
F  03 5940 1063