COVID-19 - Changes to our service delivery

Update  13th of  November  2020

As we ease out of Stage 4 restrictions, there are changes to the way we operate.


Outlook Environmental

Outlook’s Environmental Services Divisional is now operating as normal.

Community Centre

The Community Centre will re-open from Monday 16th November. Opening hours will be 9 am to 4 pm.

To keep our community safe, we will follow all the necessary regulations in relation to COVID-19. These include practising safe hygiene and social distancing. Please remember to wear a mask upon entry to the building as it is a condition of entering the Centre.⁠


Disability Services

Disability Day Services remains closed, some online services continue.


Employment, Corporate and Financial Services continue to operate in a reduced capacity.  


This situation is challenging us all and particularly our many customers and staff impacted by ongoing restrictions. We are continuing our communications with customers, staff and other stakeholders and will provide updates as restrictions evolve.​​

Disability Support Coordination
Employment Services (DES)
Community Centre (from 16th November)
Community Centre Courses
Disability Day Services

You can read about our Pandemic Response Plan here.

Easy read guide

We can help prevent the spread of coronavirus by:

Practising good hygiene

Practising good hand and sneeze/cough hygiene and keeping a distance from others when sick (self-isolation) is the best defence against most viruses.


Click on the links for the full-size guide.

Wash your hands regularly

Cover your cough and sneeze


Exercising social distancing measures

Social distancing includes staying at home when unwell, avoiding large public gatherings if they’re not essential, keeping a distance of 1.5 metres with other people whenever possible and minimising physical contact especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions.

Following self-isolation measures

All people who arrive in Australia from midnight 15 March 2020 or think may they have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.

More information can be found by calling the Coronavirus Health Information Line 24 hours a day, 7 days a week on


1 800 020 080

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Outlook (VIC) Inc.

ABN  84 168 589 417
24 Toomuc Valley Road
Pakenham VIC 3810

P  Click here for contact numbers
F  03 5940 1063